Shipping Policy
At Maeve Essentials, we strive to ensure that your handcrafted candles reach you safely and on time. This Shipping Policy outlines our shipping procedures, timelines, and costs.
Order Processing
- Orders are processed within 7-8 business days (excluding weekends and public holidays).
- Custom or bulk orders may require additional processing time. We will notify you of any delays.
- Once your order is shipped, you will receive a confirmation email with tracking details.
Shipping Methods & Delivery Time
We offer the following shipping options:
- Standard Shipping: Estimated delivery within 3-4 business days.
- Express Shipping: Estimated delivery within 7-8 business days.
- International Shipping: Delivery times vary based on destination and customs clearance.
Please note that delivery times are approximate and may be affected by weather conditions, holidays, or unforeseen delays.
Shipping Charges
- Shipping costs are calculated at checkout based on weight, destination, and selected shipping method.
- Free shipping may be available for orders above ₹1500/-.
- International orders may be subject to customs duties and taxes, which are the responsibility of the customer.
Order Tracking
- Once your order is shipped, a tracking number will be provided via email.
- You can track your order through our designated courier partner’s website.
- If you do not receive tracking information within 7 days, please contact us at muskangupta@maeveessentials.com.
Lost, Delayed, or Damaged Shipments
- If your order is delayed beyond the estimated delivery timeframe, please contact us for assistance.
- Maeve Essentials is not responsible for delays caused by the carrier, weather conditions, or customs.
- If you receive a damaged package, please take photos and contact us within 7 days to initiate a claim.
Address Accuracy
- Customers are responsible for providing accurate shipping details. Incorrect addresses may lead to delivery failures or additional fees.
- If an order is returned due to an incorrect address, we will reship it at the customer’s expense.
International Shipping & Customs
- International customers are responsible for any customs fees, import duties, or taxes.
- Customs regulations vary by country, and delays due to customs are beyond our control.
Changes to Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Changes will be effective upon posting.
Contact Us
For any shipping-related inquiries, please contact us:
- Email: muskangupta@maeveessentials.com
- Phone: +91 9028863843
Thank you for shopping with Maeve Essentials!