At Maeve Essentials, we value customer satisfaction and aim to provide a hassle-free shopping experience. Please read our Cancellation and Refund Policy carefully to understand the terms for order cancellations, returns, and refunds.
Order Cancellation
- Before Shipment: You may cancel your order within 24 hours of placing it for a full refund. Once the order is processed for shipping, cancellation requests cannot be accepted.
- After Shipment: If your order has already been shipped, it cannot be canceled. You may initiate a return after receiving the order (subject to our return policy).
- Custom and Bulk Orders: Cancellations for custom or bulk orders are not accepted once production has begun.
- To request a cancellation, please contact us at support@maeveessentials.com with your order details.
Returns and Exchanges
We accept returns and exchanges under the following conditions:
- Returns must be initiated within 7 days of receiving the order.
- Products must be unused, in original packaging, and in resalable condition.
- Non-returnable items: Custom-made products, gift cards, and items marked as final sale are not eligible for returns.
- Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
- Exchanges are subject to product availability.
Refund Policy
- Damaged or Incorrect Items: If you receive a defective or incorrect product, please contact us within 2-3 days of delivery with clear photos of the product and packaging. We will arrange for a replacement or issue a refund.
- Processing Time: Refunds are processed within 3-4 business days after the returned product is received and inspected.
- Mode of Refund: Refunds will be credited back to the original payment method. Processing times may vary based on the payment provider.
- Shipping Costs: Original shipping fees are non-refundable unless the return is due to an error on our part.
Late or Missing Refunds
- If you haven’t received your refund within the expected time frame, please check with your bank or payment provider.
- If the issue persists, contact us at support@maeveessentials.com with your refund request details.
Late or Missing Refunds
- If you haven’t received your refund within the expected time frame, please check with your bank or payment provider.
- If the issue persists, contact us at support@maeveessentials.com with your refund request details.
Return Process
To initiate a return:
- Email us at support@maeveessentials.com with your order number and reason for return.
- Ship the item to the provided return address.
- Once received and inspected, we will process your refund or exchange.
Changes to This Policy
Maeve Essentials reserves the right to update this policy at any time. Changes will be effective upon posting on our website.